Customer Information Relating to Webhooks

See which customer fields Shopify is removing from certain webhooks on September 23, 2025 and how that can affect your MESA workflows.

Shopify is updating the customer information that is shared in webhooks, and this can potentially affect your MESA workflows. These changes will go into effect on September 23, 2025.

What’s changing?

Shopify will be removing the following customer data fields from certain triggers:

tags
email_marketing_consent, sms_marketing_consent
last_order_id, last_order_name, total_spent, orders_count

Triggers that will be affected

The following triggers will be affected by these updates:

Customer Created
Customer Deleted
Customer Disabled
Customer Enabled
Customer Updated
Draft Order Created
Draft Order Updated
Order Canceled
Order Created
Order Fulfilled
Order Paid
Order Partially Fulfilled
Order Updated

Updating your workflows

Review your workflows to see if they use any of the fields above. If you find an affected workflow:

Duplicate the workflow first. This ensures your original workflow stays intact while you update the steps.
In the duplicated workflow, update it by adding a Shopify Retrieve Customer step after your trigger.

Screenshot of the MESA workflow builder in the duplicated workflow, adding a Shopify Retrieve Customer step after the trigger. Spotlight the Shopify Retrieve Customer step.

Replace impacted variables in your workflow with new ones from the Retrieve Customer step or your new trigger.

Screenshot of the MESA step field variable picker for replacing impacted variables. Spotlight a variable from the Retrieve Customer step.

Disable your original workflow and enable your duplicated workflow.

Additional Information

You can read more about Shopify’s changes here: Shopify Release Notes