Frequently Asked Questions

Why isn't the log search returning logs with the search I entered?Get exact results from MESA log search by putting your search term in quotes, since the default search is fuzzy and may return looser matches.

Is it possible to handle errors or retry steps?Use the Failed step handling dropdown in any MESA step Settings to choose what the workflow does when that step errors, including retrying the step.

How do I handle a failed task?Troubleshoot a failed MESA task from the Activity tab or a manual run, find the failing step, read its error details and replay the workflow once fixed.

Do I need to upgrade my Shopify customer accounts to use MESA?Learn why MESA works with both legacy and new Shopify customer accounts, so you can install it and build workflows without migrating your storefront first.

Does MESA auto-save workflows?MESA does not auto-save workflows, so every edit must be saved manually. Read this short answer before leaving the workflow builder with unsaved changes.

Which plans include Pro apps?See which MESA plans include Pro apps such as HubSpot, Salesforce and Recharge, and what to do if your Starter, Basic or Flex plan blocks a connector.

Where does MESA store my store's data, and is it US-based?Learn that data passed to MESA is stored in United States datacenters, and where to find the Data Processing Agreement or ask the team for more detail.

Can I Use Apps That Don't Have a MESA Connector?Connect a service without a MESA connector using the API tool when it has a public HTTP endpoint, or ask the team about a custom build for OAuth services.

Does MESA use a durable queue, and how are retries and duplicates handled?Understand how the MESA per-store durable queue handles outages, retries and duplicate events before you connect a production system to your workflows.

Why is my workflow action adding the same data each time it occurs?Fix a MESA action that sends identical data on every run by replacing typed values with variables that pull fresh data from the trigger event.

How do I cancel automations that are already in progress?Stop MESA tasks sitting in the Ready state by switching the responsible workflow off, so queued tasks are canceled as soon as MESA processes them.

How do I cancel my MESA subscription or 7-day trial?Cancel your MESA subscription or 7-day trial from the Billing tab in My Account so you stop receiving new subscription charges, step by step.

Can you import code from npm in custom code?Find out whether MESA custom code steps can import npm packages directly, and how the MESA command line tool lets you import modules instead.

Do you have a Slack Community?Join the MESA Slack community to compare notes with other builders, brainstorm workflow ideas, hear about product updates and get answers fast.

Approving ShopPad Collaborator Request?See who can approve a ShopPad collaborator request in Shopify, where it appears, and why collaborator accounts do not count toward your staff limit.